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Air conditioning wouldn't turn on, water pressure wasn't great either.
The room was comfortable and had a great location. We enjoyed the rooftop bar with the view although the view in the pictures online seemed a bit better than the view in person. We had some difficulty with the bathroom. The shower drain was clogged and would not drain and our toilet stopped flushing on our last day there, but overall the stay was satisfactory. The beds were the most comfortable that we slept on during our stay in Italy.
When Italy closed its borders and denied us entry during pandemic, we had prepaid reservations. You kept our money. I wouldn’t have stayed with you but I did not have a choice as we traveled with others who booked our trip
Vraiment à deux pas du ponte vecchio. Le problème de taille reste le parking de la voiture. Il ya bien un parking à 50 mètres, mais nous n'avons pas été assez malins pour y parvenir surtout avec les travaux.Comptez pour la voiture par jour presque aussi cher que la nuit d'hôtel . Quant à l'hôtel tout est quasi irréprochable
Grazie mille!
Camera molto poco insonorizzata
Poche informazioni ricevute in fase di check-in
Im Großen und Ganze alles sehr zufriedenstellend und die Lage des Hotels ist wunderbar. Die Betten waren sehr hart. Die Matratze lag auf einem einfachen Brett, also kein Lattenrost oder Federnunterbau im Bett. Einfach nur ein gerades Brett unter der Matratze. Das müsste doch nicht sein, ober?
Sehr sehr schön die Terrasse mit Blick über die Dächer von Florenz, zum Dom und Palazzo Vecchio.
Very comfortable. Great location next to Arno and also near shops of Otranto. Friendly registration clerk. Beautiful view from restaurant, which is also breakfast room.
The terrace on the 6th floor is magnificient. We wanted an Apero at 4 pm - closed. This could be improved. Then wie had Dinner. The menu is small and the Food was mediocre. Please find a better Cook...
Non occorrono suggerimenti noi siamo già andati altre volte in questo hotel ed è sempre ottimo su tutti i punti di vista
Due to the excellent location, it was noisy sleeping at night in the front end of the hotel but you were right in the middle of everything!
Beautiful hotel with clean comfortable room and bathroom. The location is excellent and in walking distance to many of the attractions of Florence. The mezzanine sitting area is a nice addition that allows a comfortable place to wait if you arrive early. The rooftop restaurant has a great view and is very nice for breakfast or dinner, inside or out. We had a very pleasant stay and appreciated the helpfulness of the staff.
Nous avons beaucoup apprécié l'hôtel, sa situation, son personnel et ses services.
Le seul point négatif concerne l'isolation phonique par rapport à l'extérieur: nous entendions les bruits de la rue. Nous pensons que ce problème est lié au manque de double/triple vitrage.
L'isolation phonique intérieure est parfaite.
Cordialement.
I could not have been more pleased with your hotel. I will suggest to anyone going to Florence that they should check out your hotel before booking anywhere else.
The location so close to the Ponte Vecchio is ideal, so easy to walk to all the attractions, restaurants and even a supermarket and laundromat close by. The hotel has an interesting history which was explained in a brochure . The roof top restaurant was a lovely dinner venue with the view over the city . The staff were very helpful even though they seemed a bit overworked at times. The buffet breakfast was fine but the layout of the breakfast area could be improved to make the movement of guests around the buffet more efficient. It seemed like people were getting in each others' way .
Great location and hotel !
MUY RECOMENDABLE PARA UN ACCESO RAPIDO A TODO EL CENTRO URBANO , MUY RECOMENDABLE
Spent an excellent 3 nights in your hotel & thoroughly enjoyed it , would recommend it anytime, thankyou !!
I have stayed at this hotel each time I visit Florence and the Pitti Palace never fails to please. It is very central, clean and friendly, what more could you ask for a city break. The roof top breakfast area is wonderful and leaves lasting memories.
I cannot fault the Pitti Palace! and will book in again for my next visit to Florence!
Optimal location and serviceminded staff. Spacious rooms.
A fuller evening dinner menu choice would be useful
The bed was roomy but hard, too hard. The location of the room was over a road which was very noisy on Saturday night and the sound proofing of the room could not cope with revellers outside until 4am.
The style of the bathroom looked impressive but in use it was not so. The toilet was where the bidet ought to have been and the basin was too big for the room size. The tap for the bath/shower was on the wrong side. The shower was proofed by a curtain rather than a door. The results were that one hit ones head on the basin when using the toilet, and it was almost impossible to get out of the bath without touching the toilet. The shower curtain closed over the tap and one had to use that tap by guess work. In doing so and reaching out for ones soap etc. one touched the cold wet curtain.
The cleaning of the bathroom was good but that of the room was unimpressive and I found an electric razor brush along with some fluff under the table. Checking under the bed on leaving I found fluff under there too.
The breakfast was OK but there was a distinct shortage of suitably sized spoons for the cereal etc. The "panoramic" view from the terrace was rather less than that word implies. The lift was painfully slow.
All in all a distinctly disappointing stay when compared with that in a considerably less pricey hotel in Istanbul just over a year ago.
Very comfortable. Location is great! We would highly recommend to others and return to this hotel in the future if we could.
Amazing staff, great geographical situation and beautiful view from their restaurant.
Location-location-location.
Hotel needs remodel, especially hall carpets which are awful.
Hair dryer is unusable. Bring your own if you need to wash and style your hair.
Staff were very accommodating.
Good: excelent terrace. location.
bad :very small room. Noisy from Street traffic -and it was 3erd floor!
Ma come si può proporre un caffè e un cappuccino del genere? In Italia? Colazione davvero bocciata, fatta eccezione per la location. Bel panorama e personale gentilissimo.
Everything was very clean and nice, just what is reflected on the web. If you have allergies, you may want to find out if they can specially launder your sheets. I was allergic to their detergent and didn't realize until too late. It was an itchy experience. Not their fault, but if it's an issue for you, you should check ahead.
The front desk staff was extremely helpful and friendly. We really enjoyed our stay.
Petit déjeuner au 6e étage, bonne situation géographique
Par contre, accès à Internet trop cher (5 euros / heure).
The only problem with the service was that the reception staff did not welcome or acknowledge you when you moved in or out of the hotel.
Ottima posizione, personale gentile e professionale puntuale a soddisfare le esigenze del cliente
Several pieces in each room have to be fixed (WC, windows ...)
Only issue we had with hotel was that the room on 1st floor was very noisy from outside. When buses and cars start at 0600hrs it was not easy to sleep. Hotel would benefit from double or secondary glazing.
I would warmly recommend this hotel to family and friends. The employees are extremly friendly and helpfull and the view from the terrace is incrediable.
Notre chambre était située au premier étage. La fenêtre ne fermait pas convenablement et à cause de ça on avait beaucoup trop de bruit.
Aspect de la structure :
- Ascenseur très lent et beaucoup trop petit pour autant de chambres
Accueil reçu :
- Lacunes du personnel de réception en langue française
- Hormis la remise du plan de Florence, aucune informations et conseils sur le tourisme en général tant à la réception, que dans les chambres (ex. gratuité ou tarifs réduits pour les personnes retraitées pour les transports en publics, musées, recommandations de restaurants, spécialités locales, etc.)
Confort chambre :
- manque de tiroirs de rangement
- étroitesse de la chambre pour un couple et dans un twin superior !
- Télévision : une seule chaîne francophone et exclusivemen de l'information 24h/24h. Même pas TV5 Monde !
Qualité du petit-déjeuner :
- manque de choix
- belle vue et belle terrasse. Hélas trop, trop et trop de pigeons qui incommodent les clients et gênent le personnel
La seule et unique remarque concerne la terrasse. SVP faites urgemment quelque chose pour que les pigeons cessent de venir importuner les gens en se jettant sur de la nourriture sur les tables laissées libres.
Cette situation coûte cher à l'hôtel : linge et vaisselle non utilisées à changer, en personnel occupé inutilement et est d'un grand désagrément pour les clients.
Cette situation peut également être en défaveur de votre établissement
Our room, although it was a non-smoking room, smelt of cigarette smoke, it was stronger in the bathroom so perhaps it was coming through the vent from someone elses room. As a non-smoker and as I always request a non-smoking room it was not very pleasant as the towels and any clothes left in the bathroom smelt also.We felt that breakfast was basic for this type of hotel with not a lot of choice. The first day we arrived at breakfast for 10.15, there plates were empty and were not refilled.
Everything was great except directions for using the internet. We were given the wrong card and code and we spent thirty minutes trying to use them. The clerk at the desk told us we had to wait for her associate, as she didn't know how guests should sign in for internet use.
Otherwise, we loved the location, breakfast, and the bed. I hope we get to come back sometime.
The hotel was very good and in a very good position. The staff was very friendly and helpful. We had a problem because of inspects in our room; propably because it was not clean. But when we tell this at the reception they changed our room and we gave us a suite. We will recomend this hotel to our friends and we hope to visit again the Pitti Palace. We enjoyed our stayment in Florence.
At this hotel there`s a thing called "life beyond tourism", too bad I think they forgot to inform the reception staff. Not very attentious, always in a hurry and bearly look at your face. Since I was not in Florece to make friends everything else, especially the location, compensates this.
Okay; it's a bit noisy. But that's more than a fair trade-off for the location. I'll come back again, and I would recommend it to friends and family.
Hotel Pitti Palace is not a five star setup, but if you want friendly and excellent service, a very good breakfast, a brilliant location, comfortable rooms , Pitti Palace is the place for you. Being so close to the Ponte Vecchio might make you think that the hotel would be noisy, but this not the case. A recent renovation has certainly helped this excellent hotel with overall presentation.
Not 5 star, but a 5 star recommendation!
Melhor localizacao possivel, a 10 minutos da estacao de trem, e realmente na ponte vecchio, perto de bares, restaurantes e lojas. internet wi-fi gratis e pessoal muito amigavel e prestativo. fiz uma viagem de 2 dias e deixei minha mala no hotel sem custo algum. quando voltei, busquei a mala e ainda chamaram um taxi para mim.
Have stayed many times at Pitti Palace Hotel. Excellent in all respects.
One minor suggestion - re-instate a more formal "queuing" arrangement at breakfast, when busy.
Incredible views from de Suite 360!!
This hotel has amazing panoramic views of Florence. In addition, it is very close to the Ponte Vecchio
Il livello del servizio è stato ottimo. Abbiamo solo notato la temperatura un pò bassa, in particolare in bagno. Forse c'era modo di regolarla, ma non era indicato. Grazie.
My room was a little bit hot, air conditioning was only heating. That´s the only point I have to comment. The other aspects were all excellents.
Thank you.
There was a problem with the building plumbing in that an awful smell (sewerage) came from the bathroom and we had to leave the window open. Thankfully it was not a hot night however as it was a Saturday night the traffic noise continued late into the next morning.
A clean friendly hotel, wonderfully placed for visiting Florence. I would recommend to friends and we would use again if ever we are lucky enough to repeat the holiday.
The only negative opinion was the crew serving breakfast,especially the two guys on the last day of our stay were extremely nonprofessional (cleaning of the terrace after guests left,the pigeons finished a desaster).It is extremly bad for the whole hotel crew because everebody else did his work very professional what I appreciate.
When we arrived at 11am we were told that even though we had booked 2 rooms for 3 days some months before that they were unavailable due to air conditioning problems. We were told that they could move us to their sister hotel which was a 4 star for one night but that we MUST move back the following day. They arranged a taxi to take us to the other hotel which they said would arrive in 5 minutes - it took 30.
We were offered 4 glasses of sparkling wine as compensation.
The other hotel was adequate but not great. We tried to convince them that we didn't want to move again but to no avail. We probably lost 3-4 hours of our stay by moving around.
We requested a taxi on the night before we left to take us to the station, the receptionist said there was no need to book and a taxi would be easily available. When we came to leave it transpired that the Florence Marathon was taking place and all the roads were closed! We had to drag our cases to the station - a 20 minute walk.
Think carefully before spending your money with this group.
Loved the rooftop breakfast area. The people who worked at the desk were extremely helpful to us and treated us very nicely with questions. The location was perfect!The rooms were clean and comfortable.
A fond memory of our holiday in Florence, Italy. Thank you to all!
The plumbing within our room was terrible. You stood on a tub filled with water when you showered and when you ran the sink water came back up through the tub. Gross. The noise level on the floor and side we were on was awakening.
Location was everything!
I was very upset upon arrival to hear that our room would not be available and that we were going to be moved to another hotel because someone had been ill and not vacated the room. I would have accepted this if I had not had the same excuse the last time I booked Pitti Palace, I was moved last time to a different hotel but this time I thought it was odd to happen again and spoke with the manager who then managed to miraculously find me a room. I will not stay at this hotel again and have told the story to my friends who will also not stay. We did pay for the room but I would have preferred compensation or a discount for the distress it caused.
This is the best 3-star hotel we have ever stayed in in Italy. This was our fourth stay in your hotel. We have recommended your hotel to friends and are aware that some have already made their reservation.
We had a fabulous stay in a fabulous spot - just perfect. Thank you.
great value
Hotel location was exactly what we needed. Got to see parts of Florence that we would probably would have missed if we had stayed closer to SMN (second choice). Yes it is noisy at night but that added to the atmosphere for us. Rooms looked a little tired and could do with a lick of paint and new carpets. Overall very attentive and knowledgeable service. Would definitely go back.
We stayed at the hotel during an unusual week. It was during our second day there that the Iceland volcano shut down much of the air traffic in Europe. This put the hotel staff under unusual stress, dealing with many guests who were facing unexpected challenges in returning home. The staff were unfailingly helpful, while doing everything they could to make our stay pleasant. We felt fortunate to be at such a wonderful hotel while facing our own challenges about finding an alternate means of returning to the United States.
A better (cheaper) agreement for parking with private cars is needed ... EUR 40,-- / night is definitely tooooooo much !
... and thanks for the excellent "Espresso-bar/self-service)" in the lobby ... I enjoyed several cups of good coffee :-))))
The decoration of the bedroom and bathroom was rather 'tired'. Hanging cupboard door broken. TV remote control did not work well. But the location is excellent and the view from the roof fantastic. Good value for the money. The informative videos about the history Florence were of good quality and should be very useful to the newcomer.
I would like to know, what was the music with the woman singing in the background? I can't get it out of my head.
This was my third stay at this hotel. I use it as a base when researching my books, "The Cielo," "Sparrow's Revenge" and now "Dino's Story." It is in an excellent location and the staff is very friendly and helpful.
They have an excellent computer programme on every floor that gives suggested walking tour through florence which can be printed out by reception.
my 90 year old mother had a single room and her television reception was poor. A minor point and easily rectified.
There are wonderful views from the roof where you have breakfast or other meals.
Excellent location for the tourist. Staff were always courteous and helpful.Accommodation is good .
Si consigliano tende che oscurino maggiormente:troppa luce al mattino presto.
My daughter and I spent 2 wonderful days in Florence and just loved the position of the hotel.The staff were friendly and helpful.We would like to visit Florence and stay in this hotel again.
Hôtel superbe, idéalement situé dans le centre de Florence. Très bon accueil et très bonnes prestations. Très bon rapport qualité/prix. Le must : possibilité de prendre ses repas sur la terrasse.
Our superior room was quite large and well equipped as was the bath. However, the room decoration was not very appealing and lacked charm or connection to the historic setting. The hotel lobby is cluttered and unattractive; hotel corridors are dark and ugly with stained ugly carpeting on the floor and part of the walls. But the location is wonderful, service was very good, the rooftop breakfast/dining areas offered spectacular views and good food and wonderful service.
Excellent location in the heart of Florence, just at the end of the Ponte Vecchio. Only 5 - 10 minutes walk to Duomo, Palazzo Vecchio, Palazzo Pitti, Uffizi Gallery, Accademia and Boboli Gardens. The rooms are spotless and cleaned daily. Staff at Reception are friendly and helpful. Super views of the city from the 6th floor terrace with dining area and bar. Highly recommended.
The breakfast could use a little help..although, I enjoyed it..too repetitious on a long stay.
Excellent location, highly recommend the hotel and definately would visit again. Tea & coffee facilities in the room would have been an added bonus.
Had a great time! I will be back!
Thanks!
Elemento distintivo dell'hotel è il personale: tutti ragazzi giovani, gentili e disponibili. L'hotel mi era stato consigliato e a mia volta mi sento di consigliarlo a chi volesse passare alcuni giorni a Firenze.
L'accoglienza da parte del personale è stata ottima. Ho avuto timore solo per la ZTL, ma è stata risolta nel parcheggio vicino l'abergo. La posizione del hotel è perfetta e comoda. Le stanze sono completamente insonorizzate. la pulizia dell'albergo è stata impeccabile.
Due to the quite high prices, some coffee or tea facilities should exist in each room. Apart from that, the bar should provide its services all day long and not only from 7.30 a.m to 10.30 a.m and 4.30p.m -9 p.m. What if someone is hungry at lunch time and can't go out?
Everything was very nice, the employees in the restaurant was especially nice.
We was not able to lower the temperature in our room, so it became too hot. The aircondition was on all night, and turned down as much as possible
We would have liked some more information about concerts, opera etc in the reception, like " What^s on this week".
But we had a very nice stay and will recomend your hotel to others!
We were absolutely delighted with every aspect of our stay at the hotel. The location was perfect, the room was clean, bright and very comfortable and the ambiance of the entire hotel very Italian. The staff was friendly and very helpful. We really enjoyed the rooftop dining area with the wonderful views of the Florence. Thank you for making our vacation so excellent.
Loved the pitti palance.excellent location and comfortable room.Staff very friendly
We were given room 701 which is the suite on top of the hotel. We had only booked a double room and were delighted with the suite. The balcony and layout of the suite were quite wonderful. We were able to invite our daughters and boyfriend round for a drink on the terrace before going out to dinner. It was magical. Next time we visit which will be soon as one of our daughters is studying art for three years in Florence, we will request room 701 again - is it is available.
Thank you so much.
One small detail was there is a smell possibly of drains in the smaller bathroom. This could be connected to the shower outside on the terrace.
A small hotel right in the centre on the ponte vecchio. Staff friendly and hotel was clean and smart. no complaints at all it made the holiday easier to stay in the centre of the old part of the city, as there was a lot of walking to do to see the sights. It was quiet and the rooms were lovely. The hotel accomodated us with everything we needed.
Excellent location of hotel - single rooms are like a Tardis! - they appear small but have everything you need - plenty of storage in bathroom. Maybe the rooms decor was a little tired looking, but clean. I only mark the breakfast down to "Average" as there were no hot items on offer (eg. egg/bacon/sausages); but everything that was there was well presented and fresh. Thanks for another (second!) enjoyable stay!
The location and the roof top restaurant could not be beat. I enjoyed it tremendously. The television in my room didn't work, but to be fair, I was there so seldom that I didn't mention it to anyone.
We stayed there one night at the beginning of our trip and one at the end. If I return to Firenze, I would stay there longer.
Arredamento camere e bagni da rinnovare
I liked very much the tourism touch screens in the hall to enable easy finding of the main tourist places of the city.
The hotel is superbly placed for many of Florence's main sites and I would probably choose to stay there again in future. My only complaint is that the roof terrace is not available for guests in the way it appears on the hotel's website. It is used for breakfast, but is then closed until 4.30 pm, when it reopens as a bar. I had hoped to be able to relax there between sight-seeing trips, but this was only possible by using the bar. Pity, because it is a superb facility and could be used much more effectively for the benefit of guests.
Location: outstanding.
Breakfast: wonderful foods, the best breakfast in our 15 days in Europe.
View from the breakfast terrace: awesome.
Beds:small and hard. Wish the pillows were larger if not the mattress softer.
Overall, a great stay and we will tell others.
Good value for your money. Great location.
The rooms are small. Service very good!
Super hotel, bedrooms 'cosy' bathroom even more so but spotlessly clean. Some city centre noise at night but not overly obtrusive and you can lock that out if you wish. Roof top bar / dining area just the best with views across the city roof tops. Minutes from anywhere.
Suggestions - prebook on line for Uffizi etc where you can or visit the ticket offices and get a timed ticket for the same day rather than stand in line for ages. Early morning or late afternoon is best where you can't advance book. Train to Pisa is good, reasonable and reliable. Again prebook tower tickets on line but watch for cut off date. I missed the one for our trip but we did get ticjkets on the day, which may not be as easy to obtian in the busier months.
The location was perfect, the staff responsive and agreeable. The room was nice.
I stayed there in 2004. great location. Staff very helpful. Desk even called my hotel in Venice the morning I checked out to help me with directions from the water taxi. It is the best place to be for single woman traveling-safe and near every top attraction. Dining room has excellant view of city.
Un weekend favoloso, dall'albergo si può facilmente esplorare tutto il centro di Firenze. Posto molto romantico..
The location is perfect, the hotel is minutes away from everything we wanted to visit which is great if you enjoy walking.
Breakfast is ok, nothing fancy but it's pretty good.
Rooms are kept clean, and staff are nice. They're not very helpful when it comes to choosing restaurants or places to go though so plan ahead!
All in all, we would definitely recommend the hotel.
Tutti molto gentili e disponibili.
Albergo con ottimo rapporto qualità prezzo.
Poor Lift...very slow
We stayed at three hotels during our trip and this was by far my favorite. It was great being on the "other" side of the river - a little funkier and still easy to get to everything. Friendly staff and guests. The staff was very helpful prior to our trip helping set up a day trip to Pisa and Lucca with driver. We also appreciated the Wi-Fi access in the room. The top-floor breakfast room and bar were scenic and attractive. Great views. The street was slightly noisy, but I travel for the atmosphere, not isolation. A few more English language TV stations would be great.
We have stayed at the Hotel Pitti Palace before and chose to return there because of so many positive features. If we had but one suggestion for improvement, it would be to include tea and coffee making facilities in rooms.
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